Thank you for shopping with Decibel.shop. This Refund Policy explains your rights and our procedures regarding returns, refunds, exchanges, and the statutory right of withdrawal available to eligible consumers.

Nothing in this policy affects any statutory rights available to consumers under applicable consumer protection laws.

Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you may have a statutory right to withdraw from your purchase contract within fourteen (14) days without providing a reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

To exercise your right of withdrawal, you may submit a request using the Withdrawal Form available on our website or contact us at support@decibel.shop.

Upon receipt of your withdrawal request, we will provide confirmation of receipt without undue delay.

To meet the withdrawal deadline, it is sufficient for you to submit your withdrawal request before the withdrawal period has expired.

Conditions for Returns

Products returned under the statutory right of withdrawal should be returned in good condition and, where reasonably possible, in their original packaging.

You may inspect and handle the goods to the extent reasonably necessary to determine their nature, characteristics, and suitability, as you would be permitted to do in a physical retail store.

You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality.

Please retain proof of purchase, as it may be required to process your return.

Return Procedure

Once your withdrawal or return request has been received and reviewed, we will provide instructions regarding the return process.

Where applicable, we may provide a return shipping label and arrange collection of the returned goods. Any applicable return shipping arrangements or costs will be communicated during the return process.

Please do not send products back without first obtaining return authorisation from our customer support team. Unauthorised returns may be delayed or refused.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, faulty, or incorrect item, please contact us as soon as possible at support@decibel.shop and provide photographs of the product, packaging, and shipping label where possible.

We will review the issue promptly and work with you to arrange a suitable resolution, which may include a replacement, repair, refund, or other remedy as required by applicable law.

Refunds

Once returned goods have been received and inspected, we will notify you of the outcome of your refund request.

If approved, refunds will be issued to the original payment method used for the purchase.

Where a refund is due following a valid exercise of the statutory right of withdrawal, we will process the refund within the timeframe required by applicable law and, in any event, no later than fourteen (14) days after receiving the returned goods or receiving evidence that the goods have been returned, whichever occurs first.

Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.

Exchanges

If you wish to exchange a product, please contact our customer support team. Exchange requests are subject to product availability and the condition of the returned item.

Non-Returnable Items and Exceptions

Certain products may be exempt from the statutory right of withdrawal or may not be eligible for return where permitted by applicable law.

Examples may include:

• Gift cards;

• Custom-made or personalised products;

• Products manufactured to the customer's specifications;

• Other items exempt from withdrawal rights under applicable consumer protection legislation.

Where a product is exempt from the right of withdrawal, this will be indicated on the relevant product page or communicated during the ordering process where required by law.

Contact Information

If you have any questions regarding this Refund Policy, your order, or your statutory rights as a consumer, please contact us at:

support@decibel.shop

We will be happy to assist you.