Refund policy

Thank you for shopping with Decibel.shop. We strive to provide our customers with the best shopping experience possible. If, however, you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand the terms and conditions for initiating a return.

Return Eligibility and Procedure

We offer a 14-day return policy, starting from the date of delivery. If you wish to initiate a return, kindly contact us at support@decibel.shop within the specified timeframe. To be eligible for a return, the following conditions must be met:

• The item must be in its original packaging, unused, and not mounted.
• It should be accompanied by a receipt or proof of purchase.
• The product must be in the same condition as when you received it, including all tags and accessories.

Damages and Issues

We take great care in packaging and shipping our products to ensure they reach you in pristine condition. However, if you receive a defective item or have received the wrong product, please inspect your order upon receipt and contact us immediately. To facilitate a smooth resolution, please notify us within 14 days of receiving the delivery and provide photographic evidence of the product and its packaging.

Non-eligible Items

Please note that sale items and gift cards are non-returnable and non-refundable. We cannot accept returns or process refunds for these items.

Return Process

Once your return request is accepted, we will send you a return shipping label that you need to attach to the package. The pickup of the return package will be arranged by us at the earliest possible time, and you will be notified of the date and time of the courier pickup. Please do not send any items back to us without first requesting a return, as such packages will not be accepted.

Refund and Exchange

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund or exchange. If your return is approved, you will either receive a replacement for the item or an automatic refund on your original payment method. Please allow some time for your bank or credit card company to process the refund, as this may take a few business days.

At Decibel.shop, we value your satisfaction and want to ensure that you have a hassle-free shopping experience. If you have any questions or concerns about our refund policy, feel free to contact our customer support team at support@decibel.shop, and we will be more than happy to assist you.

Please remember that adherence to the above guidelines will help us expedite your return process and enable us to serve you better.

Thank you for choosing Decibel.shop!