Accessibility Statement

Last updated: 31 August 2026

This accessibility statement applies to content published on decibel.shop.

DECIBEL is committed to making its website and online shopping services accessible to as many people as possible, including people with disabilities.

We are continuously working to improve the accessibility and usability of our website and to remove barriers that may affect access to information, product selection or the purchasing process.

Accessibility Standards

DECIBEL aims to improve decibel.shop in accordance with the principles and requirements of EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as well as applicable requirements of the European Accessibility Act (EAA).

These standards address areas including:

  • Keyboard accessibility

  • Compatibility with assistive technologies

  • Logical content and heading structure

  • Accessible forms and interactive controls

  • Text alternatives for meaningful images

  • Readable and scalable content

  • Sufficient colour contrast

  • Accessible navigation and purchasing processes

Current Accessibility Status

Accessibility is an ongoing process, and decibel.shop is currently being reviewed and improved with accessibility requirements in mind.

While many parts of the website have been designed to provide clear navigation, structured content, descriptive product information and accessible functionality, we do not currently claim that every page, component, document or third-party integration fully conforms to WCAG 2.1 Level AA or EN 301 549.

We are working to identify and address accessibility barriers, prioritising issues that could affect a customer's ability to:

  • Navigate the website

  • Search and browse products

  • Access product information

  • Select product options and configurations

  • Add products to the shopping cart

  • Complete the purchasing process

  • Contact DECIBEL or request assistance

Known Limitations

Despite our efforts to improve accessibility, some areas of decibel.shop may not yet be fully accessible.

Known or potential limitations may include:

  • Certain interactive controls, selectors or form fields that may not be optimally labelled for all assistive technologies

  • Some interactive components where keyboard or screen-reader support may be limited

  • Certain dynamically generated or third-party website components

  • Some older images or graphical elements that may not contain optimal text alternatives

  • Older PDF documents, technical drawings, certificates, test reports or other technical documentation that may not be fully optimised for assistive technologies

  • Third-party applications, payment services, embedded content or other external functionality over which DECIBEL does not have complete technical control

We are continuing to review these areas and address identified barriers where reasonably possible.

Technical Documentation and Media

As a supplier of technical soundproofing, acoustic and vibration-control products, DECIBEL provides extensive technical information through decibel.shop.

This may include product specifications, installation instructions, technical drawings, acoustic test reports, certificates, PDF documents, images and videos.

Some older or externally supplied technical materials may not yet be fully accessible to all assistive technologies.

If you require information contained in a technical document or other content in a more accessible format, please contact us. We will make reasonable efforts to provide the relevant information in an appropriate alternative format.

Third-Party Services

Certain functionality on decibel.shop is provided or supported by third-party platforms, applications and service providers.

This may include ecommerce functionality, payment and checkout services, website applications, embedded content and other integrations.

We aim to consider accessibility when selecting and reviewing these services. However, DECIBEL does not have complete control over the technical accessibility of all third-party interfaces and technologies.

Feedback and Reporting Accessibility Problems

We welcome feedback about the accessibility of decibel.shop.

If you encounter an accessibility barrier or experience difficulty accessing any part of our website, please contact us at:

support@decibel.shop

To help us investigate the issue efficiently, please include, where possible:

  • The URL or page where you experienced the problem

  • A brief description of the accessibility issue

  • The device and browser you were using

  • The assistive technology you were using, if applicable

We will review reported accessibility issues and make reasonable efforts to address identified barriers.

Alternative Assistance

If an accessibility issue prevents you from accessing product information, configuring a product or completing an order through decibel.shop, please contact us at support@decibel.shop.

Our team can assist you with:

  • Product information and specifications

  • Product selection and configuration

  • Technical documentation

  • Quotations

  • Shipping information

  • Ordering and purchasing

  • Other information or services available through decibel.shop

Where necessary, we will make reasonable efforts to provide the requested information or service through an accessible alternative.

Preparation of This Statement

This statement was prepared on 31 August 2026.

The accessibility of decibel.shop is reviewed as part of the ongoing development and maintenance of the website. The statement may be updated as accessibility improvements are implemented, new functionality is introduced or applicable requirements change.

DECIBEL is committed to continuously improving the accessibility and usability of its online services.